As a business owner, forget everything you know about outsourcing in general, and put aside any preconceived notions about the subject. Business process outsourcing simply involves sending the responsibility for the business processes that aren’t core to your company to someone else, and unlike with traditional outsourcing, there’s a closer, more interpersonal relationship between you and the company to which you outsource. Because you’re not outsourcing crucial jobs or replacing the people who work in your office, it’s worthwhile to consider all the ways that BPO can benefit your business, office productivity, and profits.
BPO Eliminates Noncore Tasks
Think of all the non-essential tasks your employees have to worry about in addition to their designated jobs. There are simply some tasks that do not in any way benefit the business, but they still need to get done by someone. Think of all the time and money you waste trying to train current workers to do a job that’s not in their wheelhouse. Think of the hassle of hiring someone to come into the office to perform a noncore job. Business process outsourcing eliminates that by sourcing those tasks to another business that specializes in that one job.
It Saves Money Over Time
With traditional outsourcing, you pay for each task you outsource. With BPO, you pay less because you’re not sending tasks piecemeal—they all go to one source. The only downside to sending all noncore tasks to a single business is that you have to prepare all the information, goals, expectations, and guidelines beforehand. However, the time spent prepping beforehand is well worth the money saved in the long run. Furthermore, you won’t waste money buying any unrelated assets or tools to complete the back-end tasks that simply aren’t essential to your end goal.
BPO Leads to Increased Efficiency
Outsourcing non-essential jobs will ultimately make your entire office more efficient. Current employees aren’t wasting valuable time on tasks they weren’t hired to perform. There’s no confusion, no cleaning up back-end messes, and no resources spent on activities that do nothing for your bottom line. Considering a BPO for your TEM services, for example, means no time is wasted on the tedious task of managing telecom expenses.
You Have the Control
As the person outsourcing, you have full control in a BPO situation. Not only can you control how much you’re willing to spend on outsourcing your back-end and noncore jobs, but you can also control the relationship with the outsourced business. With BPO, you can even create a contract stipulating your intention, and the two of you can sign a service level agreement. That gives you a chunk of control over how these tasks are ultimately performed; even though they’re not essential, they do still affect your business.
If you’re willing to consider outsourcing and are tired of wasting time and money on processes that have nothing to do with your enterprise, business process outsourcing is the way to go. In terms of efficiency and money saved over time, it’s clearly the best option. Is it something you’d consider?